Privacy Policy

Learn how we collect, use, and protect your personal data.

1. Data Controller

SouthWest Premium Beef (“we”, “us”) is the data controller responsible for processing your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. What Data We Collect

  • Name and email address (when you create an account or place an order)
  • Shipping address (for delivery of physical products)
  • Order history and transaction details
  • Product reviews and ratings you submit
  • Wishlist data

3. Why We Process Your Data

We process your personal data for the following purposes:

  • Order fulfillment — to process and deliver your orders (legal basis: contract performance)
  • Account management — to maintain your customer account (legal basis: contract performance)
  • Communication — to send order confirmations and shipping updates (legal basis: legitimate interest)

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order data may be retained as required by applicable accounting and tax regulations.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers (such as payment processors and shipping carriers) solely to fulfill your orders. These providers process data only on our behalf and under our instructions.

6. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

7. Analytics

We use privacy-focused analytics tools to understand general website usage (such as page views). These tools do not track individual users or collect personally identifiable information.

8. Cookies

We use essential cookies only:

  • A session cookie for authentication
  • A cart token cookie to maintain your shopping cart

These cookies are strictly necessary for the website to function and do not require consent.

9. Contact

For any questions about this Privacy Policy or your personal data, please contact us at:

[email protected] 0488688607